Terms of Service
ZENNY
Zenny AB (559501-2237)
These Terms of Service govern your use of the Zenny platform. This is a business-to-business service. By registering and using Zenny you confirm you are acting on behalf of a legally registered business entity and not as a consumer. Please read these Terms carefully before using the Service.
1. DEFINITIONS
1.1 In these Terms, the following definitions apply:
(a) "Zenny", "we", "us", or "our" means Zenny AB, org. nr 559501-2237, a company incorporated under the laws of Sweden.
(b) "Service" means the Zenny web platform, dashboard, analytics tools, API integrations, and any related features made available by Zenny, as described in Clause 2.
(c) "User" or "you" means the business entity that has registered for a Zenny account and any individual accessing the Service on that entity's behalf.
(d) "Account" means the registered account created by the User to access the Service.
(e) "Connected Data" means financial, sales, inventory, and transactional data retrieved from the User's connected third-party APIs, including Shopify, accounting software, and business bank accounts.
(f) "Financing Agreement" means the separate business-to-business financing agreement that governs any advance payment facility offered by Zenny to the User.
(g) "Applicable Law" means all applicable legislation, regulation, and regulatory guidance in force from time to time, including GDPR, PSD2, and applicable AML legislation.
(h) "Intellectual Property" means all patents, trademarks, trade names, domain names, copyrights, database rights, trade secrets, algorithms, scoring models, software, and any other proprietary rights.
2. ACCEPTANCE OF TERMS
2.1 By registering for, accessing, or using the Service, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy (https://zenny.ai/privacy-policy/), our Service Level Agreement (https://zenny.ai/service-level-agreement/), and any other policies referenced herein. These documents together form the entire agreement between you and Zenny in respect of the Service.
2.2 You may only use the Service if:
(a) you are a duly registered and validly existing business entity;
(b) the individual accepting these Terms has full authority to legally bind the business entity;
(c) your business is not subject to any sanctions, export controls, or regulatory restrictions that would prevent use of the Service; and
(d) you are not using the Service for personal, household, or consumer purposes.
2.3 If you do not meet these requirements, or do not agree to these Terms, you must not register for or use the Service.
2.4 These Terms apply to all users of the Service, including users who access the Service without registering for an account. Your continued use of the Service constitutes ongoing acceptance of the then-current Terms.
3. DESCRIPTION OF SERVICE
3.1 Zenny provides a B2B financial intelligence platform designed to assist web shop owners in understanding and managing their business finances. The Service includes:
(a) a real-time dashboard aggregating data from connected e-commerce, accounting, and banking APIs;
(b) financial analytics, metrics, inventory visibility, and sales performance reporting;
(c) data-driven insights and suggestions to support business decision-making; and
(d) an application portal for business financing, subject to a separate Financing Agreement.
3.2 The Service is a data aggregation and analytics tool. It does not modify, write to, or alter any data in the third-party systems from which it retrieves data via APIs.
3.3 Any insights, suggestions, or projections generated by the Service are based on the data available at the time of generation and are provided for informational purposes only. They do not constitute financial, legal, tax, or business advice. You are solely responsible for all decisions made on the basis of information provided by the Service.
3.4 Zenny may introduce, modify, or discontinue features of the Service at any time. We will endeavour to provide reasonable notice of material changes to core features where possible.
3.5 The Service's core functionality — financial analytics, insights, and reporting — relies on data from connected third-party platforms. While you may register for an Account without immediately connecting data sources, the dashboard will have limited utility until you connect at least one e-commerce platform (such as Shopify) and, optionally, accounting software and banking data. Connecting a Shopify store and a business bank account is required to access the financing application portal.
4. REGISTRATION AND ACCOUNT SECURITY
4.1 To use the Service, you must register for an Account using accurate and complete information. You may register one Account per business entity. Multiple employees of the same entity may access the Service under one Account where the platform permits this.
4.2 You are responsible for:
(a) maintaining the confidentiality of your login credentials and API keys;
(b) all activities that occur under your Account, whether or not authorised by you;
(c) ensuring that only authorised representatives of your business access the Account; and
(d) promptly notifying us at support@zenny.ai of any suspected unauthorised access, security breach, or compromise of credentials.
4.3 You must ensure that all Account information, including company name, registration number, contact details, and connected account details, remains accurate and up to date at all times. You shall promptly notify us of any material changes to your business information.
4.4 We reserve the right to suspend or terminate access to your Account without notice if we reasonably suspect a security incident, fraudulent activity, or breach of these Terms.
5. CONNECTED DATA AND API INTEGRATIONS
5.1 The Service relies on data retrieved from third-party platforms and services connected by you. You are responsible for:
(a) ensuring you have the legal right and necessary authorisations to grant Zenny access to the Connected Data;
(b) maintaining active and valid API connections throughout your use of the Service;
(c) promptly notifying Zenny of any change to connected accounts, platform migration, or revocation of access; and
(d) the accuracy and completeness of the data held in the systems you connect.
5.2 Bank account connections are facilitated via a PSD2-licensed account information service provider (AISP). By connecting your bank account, you authorise read-only access to your transactional and balance data for the purposes of the Service and, if applicable, credit and risk assessment for financing applications. This access is read-only and does not authorise Zenny to initiate any payment transactions.
5.3 The availability and accuracy of the Service is dependent on data received from third-party APIs, including Shopify, accounting platforms, and banks. Zenny is not responsible for the accuracy, completeness, or timeliness of data provided by third-party systems, or for any interruption to the Service caused by third-party platform downtime, API changes, or access revocations.
5.4 While connecting data sources is optional at the time of Account registration, the Service is designed to aggregate and analyze data from connected platforms. The dashboard’s analytical features require at least one connected e-commerce platform to function meaningfully. Access to the financing application portal specifically requires an active Shopify store connection and a connected business bank account, and is subject to the conditions set out in Clause 6.
6. FINANCING APPLICATIONS
6.1 The Service includes an application portal through which eligible Merchants may apply for a business advance payment from Zenny. Submitting an application does not create any obligation on Zenny to provide financing, and no binding financing arrangement will arise until a Financing Agreement has been executed by both parties.
6.2 As part of the financing application process, you authorise Zenny to:
(a) conduct credit and risk assessments using Connected Data and data obtained from external credit reference agencies and service providers;
(b) request and review additional documentation including financial statements, business registration documents, and beneficial ownership information; and
(c) share application information with third parties involved in the credit evaluation, underwriting, and compliance process.
6.3 Zenny reserves the right to reject or cancel an application at any time and for any reason, without obligation to provide reasons. You may withdraw an application at any time before a Financing Agreement is executed.
6.4 Any financing offer made by Zenny will be subject to a time-limited validity period as specified in the offer. Offers that are not accepted within the stated validity period will expire automatically.
6.5 All advance payments are governed exclusively by the Financing Agreement. In the event of any conflict between these Terms and a Financing Agreement, the Financing Agreement shall prevail in respect of the financing arrangement.
6.6 All financing arrangements are B2B commercial transactions. Consumer credit legislation, cooling-off periods, and consumer lending protections do not apply.
7. USER OBLIGATIONS AND PROHIBITED USES
7.1 You agree to use the Service only for lawful business purposes and in accordance with these Terms. You represent and warrant that:
(a) all information provided to Zenny, including during registration, API connection, and financing applications, is accurate, complete, and not misleading;
(b) you will promptly update Zenny of any material changes to your business information;
(c) you will comply with all Applicable Law in connection with your use of the Service; and
(d) your use of the Service does not violate any third-party rights or agreements, including the terms of any connected API platform.
7.2 You must not:
(a) use the Service for personal, consumer, or non-business purposes;
(b) attempt to reverse engineer, decompile, disassemble, or extract source code from any part of the Service or its underlying algorithms and models;
(c) scrape, copy, reproduce, or systematically extract data from the Service for commercial purposes outside your own business use;
(d) share, sell, licence, or sublicence access to the Service to any third party;
(e) use the Service to facilitate money laundering, terrorist financing, fraud, or any other illegal activity;
(f) attempt to circumvent any security measures or access controls;
(g) knowingly introduce malware, viruses, or other harmful code into the Service; or
(h) use the Service in a way that could damage, overburden, or impair its infrastructure.
7.3 Breach of this Clause 7 may result in immediate suspension or termination of your Account and may be reported to relevant authorities where required by law.
8. DATA OWNERSHIP AND INTELLECTUAL PROPERTY
8.1 You retain all ownership rights in your Connected Data and any data you provide to Zenny in connection with the Service. Zenny does not claim ownership of your business data.
8.2 By using the Service, you grant Zenny a limited, non-exclusive, royalty-free licence to access, process, store, and use your Connected Data solely for the purposes of:
(a) providing and improving the Service;
(b) conducting credit and risk assessments in connection with financing applications;
(c) complying with Applicable Law, including AML and KYC obligations; and
(d) generating anonymised and aggregated analytics that do not identify you or your business.
8.3 All Intellectual Property in the Service, including the platform, software, algorithms, credit scoring models, analytics methodologies, user interface, branding, and documentation, is owned exclusively by Zenny or its licensors. Nothing in these Terms grants you any right, title, or interest in Zenny’s Intellectual Property.
8.4 You may use the Service solely for your own internal business purposes during the period your Account is active. You may not copy, modify, distribute, or create derivative works based on Zenny’s Intellectual Property.
9. PRIVACY AND DATA PROTECTION
9.1 Zenny processes personal data in accordance with GDPR (Regulation 2016/679), applicable national data protection law, and our Privacy Policy, available at https://zenny.ai/privacy-policy/.
9.2 In connection with the Service and any financing application, Zenny processes the following categories of data:
(a) business registration and identity data (company name, registration number, address);
(b) personal data of directors, beneficial owners, and account users (names, contact details, identification);
(c) financial and transactional data from connected bank accounts (read-only, via licensed AISP);
(d) sales, revenue, and inventory data from connected e-commerce and accounting APIs; and
(e) credit and risk assessment data from external service providers.
9.3 The legal basis for processing is Article 6(1)(b) GDPR (contract performance), Article 6(1)(c) (legal obligation, including AML), and Article 6(1)(f) (legitimate interests, including fraud prevention and risk management).
9.4 Zenny implements appropriate technical and organisational security measures to protect Connected Data against unauthorised access, loss, or disclosure. In the event of a personal data breach that is notifiable under GDPR, Zenny will notify affected parties in accordance with applicable law.
9.5 Data subjects may exercise their rights (access, rectification, erasure where applicable, restriction, portability, and objection) by contacting support@zenny.ai. Complaints may be directed to the Swedish Authority for Privacy Protection (IMY) at www.imy.se, or the relevant supervisory authority in the User’s EU member state.
10. SERVICE AVAILABILITY AND THIRD-PARTY SERVICES
10.1 Zenny will use reasonable endeavours to make the Service available in accordance with the Service Level Agreement (SLA) at https://zenny.ai/service-level-agreement/. The SLA sets out our commitments regarding uptime, maintenance windows, and incident response.
10.2 The Service integrates with third-party platforms and APIs including Shopify, business bank accounts, and accounting software. Zenny does not control these third-party services and is not responsible for:
(a) their availability, accuracy, or reliability;
(b) changes to their APIs or data formats that may affect the Service;
(c) data errors or omissions originating from third-party systems; or
(d) any terms, fees, or obligations imposed by third-party platforms on you.
10.3 Zenny is not liable for any interruption to the Service caused by factors outside its reasonable control, including third-party API outages, banking system failures, Shopify platform disruptions, internet infrastructure failures, cyberattacks, or acts of God (force majeure). In such circumstances, Zenny will use reasonable efforts to restore the Service as soon as practicable.
11. FEES AND BILLING
11.1 Access to the Service dashboard is currently provided free of charge to registered Users. Zenny reserves the right to introduce fees for the Service or certain features in the future. We will provide at least thirty (30) days’ prior written notice before introducing or changing fees applicable to existing Users.
11.2 Any fees relating to advance payment financing are set out separately in the Financing Agreement and the Offer Summary presented to you prior to acceptance.
11.3 You are responsible for all costs associated with your use of third-party platforms connected to the Service, including any fees charged by Shopify, your bank, or your accounting software provider.
12. SUSPENSION AND TERMINATION
12.1 You may terminate your Account at any time by contacting us at info@zenny.ai. Termination will take effect within five (5) Business Days of our receipt of your request, subject to Clause 12.4.
12.2 Zenny may suspend or terminate your access to the Service with immediate effect, without prior notice, if:
(a) you materially breach any provision of these Terms and, where the breach is capable of remedy, fail to remedy it within seven (7) days of written notice;
(b) you provide false, misleading, or fraudulent information;
(c) Zenny reasonably suspects money laundering, fraud, or other illegal activity connected to your Account;
(d) Zenny is required to do so by Applicable Law or a competent regulatory authority; or
(e) you become insolvent, enter bankruptcy or administration, or cease trading.
12.3 Zenny may also suspend or terminate the Service on thirty (30) days’ written notice for any other reason, including discontinuation of the Service or material changes to its business model.
12.4 If you have an outstanding Financing Agreement with Zenny at the time of Account termination:
(a) termination of your Account does not terminate or affect your obligations under the Financing Agreement;
(b) Zenny will retain access to Connected Data and bank account monitoring as required by the Financing Agreement until the advance is fully repaid; and
(c) the Financing Agreement shall continue to govern the parties’ rights and obligations in respect of any outstanding financing.
12.5 Upon termination of your Account:
(a) your right to access the Service ceases immediately;
(b) Zenny will retain your data for the period required by Applicable Law (minimum five (5) years for AML purposes) before deleting it;
(c) you may request an export of your Connected Data prior to termination by contacting support@zenny.ai; and
(d) provisions of these Terms that by their nature survive termination (including Clauses 8, 9, 13, 14, 15, and 16) shall continue in full force.
13. DISCLAIMERS
13.1 The Service is provided “as is” and “as available.” To the fullest extent permitted by Applicable Law, Zenny disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.
13.2 Zenny does not warrant that:
(a) the Service will be uninterrupted, error-free, or free of harmful components;
(b) the data or metrics displayed through the Service will be accurate, complete, or current; or
(c) any suggestions, insights, or projections generated by the Service will be accurate or achieve any particular business outcome.
13.3 The accuracy of the Service’s outputs is dependent on the quality of data received from third-party APIs. Zenny is not responsible for errors, omissions, or delays in third-party data. You should independently verify all material information before relying on it for business decisions.
13.4 Insights, suggestions, and analytics provided by the Service do not constitute financial, legal, tax, or investment advice. You should seek independent professional advice before making significant business decisions.
14. LIMITATION OF LIABILITY
14.1 Nothing in these Terms excludes or limits Zenny’s liability for:
(a) death or personal injury caused by Zenny’s gross negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be excluded or limited under Applicable Law.
14.2 Subject to Clause 14.1, Zenny shall not be liable for any:
(a) indirect, incidental, special, consequential, or punitive damages;
(b) loss of profits, revenue, or anticipated savings;
(c) loss of business, contracts, or opportunities;
(d) loss of goodwill or reputation;
(e) loss of data or corruption of data; or
(f) any business decisions made by you on the basis of insights, suggestions, or analytics provided by the Service,
in each case whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if Zenny has been advised of the possibility of such damages.
14.3 Subject to Clause 14.1, Zenny’s total aggregate liability to you arising out of or in connection with these Terms and the Service (whether in contract, tort, or otherwise) shall not exceed the greater of:
(a) the total fees paid by you to Zenny for the Service in the twelve (12) months preceding the event giving rise to liability; or
(b) EUR 500.
14.4 The limitations in this Clause 14 reflect a reasonable allocation of risk between a commercial software service and its business users. You acknowledge that Zenny would not be able to provide the Service on commercial terms without these limitations.
15. MODIFICATIONS TO TERMS
15.1 Zenny may revise these Terms from time to time. The current version is always available at https://zenny.ai/terms-of-service/.
15.2 If a revision is material — meaning it affects your rights or obligations in a significant way — Zenny will notify you by email to your registered address and/or via a prominent notice on the platform at least thirty (30) days before the revised Terms take effect.
15.3 If you do not agree to the revised Terms, you may terminate your Account before the effective date of the change by contacting info@zenny.ai. If you continue to use the Service after the revised Terms take effect, you will be deemed to have accepted the changes.
15.4 Changes to these Terms do not affect the terms of any Financing Agreement already in force at the time of the change.
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms, together with the Privacy Policy, SLA, and any executed Financing Agreement, constitute the entire agreement between the parties relating to the Service and supersede all prior representations, negotiations, and understandings.
16.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force. The parties shall negotiate in good faith to replace any deleted provision with a valid provision achieving the same purpose.
16.3 No Waiver
Zenny’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or Zenny’s right to enforce it in future.
16.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without Zenny’s prior written consent. Zenny may assign its rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of its assets.
16.5 Force Majeure
Zenny shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to third-party API outages, banking system failures, cyberattacks, natural disasters, government actions, or telecommunications failures. Zenny will notify you promptly and use reasonable efforts to resume performance as soon as practicable.
16.6 Notices
Notices to Zenny under these Terms shall be sent by email to info@zenny.ai. Notices to you shall be sent to the email address registered on your Account. Notices sent by email are deemed received on the Business Day following transmission, provided no delivery failure notification is received.
16.7 Governing Law
These Terms and any non-contractual obligations arising from them are governed by and construed in accordance with the laws of Sweden, excluding conflict of laws principles.
16.8 Jurisdiction
The courts of Stockholm, Sweden have exclusive jurisdiction over all disputes arising from or in connection with these Terms. Stockholm District Court (Stockholms tingsrätt) is designated as the court of first instance. For Users established outside Sweden, this jurisdiction agreement is valid under the Brussels I Regulation (Recast, EU No 1215/2012) for B2B commercial agreements.
16.9 Language
These Terms are provided in English. If translated for informational purposes, the English version prevails in the event of any discrepancy.
Last updated: 18.2.20256. These Terms replace all previous versions.